Privacy Policy
Last updated: August 2025
1. Information We Collect
Contact & booking info: name, email, phone, stay details, guest count, preferences, messages.
Payment data: processed securely by our payment providers; we don’t store full card numbers.
Technical data: IP address, device/browser, pages viewed, referral links, cookies.
Concierge details: preferences or requests (e.g., stocked fridge, celebrations).
Communications: emails/SMS and support interactions.
2. How We Use Information
Process bookings and provide guest services.
Communicate updates (check‑in details, support).
Personalize recommendations and concierge services.
Improve site performance, safety, and fraud prevention.
Send promotions with your consent (opt‑out anytime).
3. Sharing
We may share with:
Service providers/partners (PMS, payment, messaging, analytics, cleaning, maintenance).
Compliance & safety (lawful requests, fraud/security).
We do not sell personal information.
4. Cookies & Similar Tech
We use cookies/analytics to operate the site, measure performance, and improve UX. You can control cookies in your browser settings.
5. Data Retention
We retain data as needed for bookings, operations, tax/accounting, and legal compliance, then delete or anonymize.
6. Your Choices
Opt out of marketing emails/SMS at any time (STOP for SMS).
Access/correct/delete your data (subject to legal limits) by contacting us.
Limit cookies via browser settings.
7. Security
We use reasonable administrative, technical, and physical safeguards. No method is 100% secure.
8. Children
Our services are not directed to children under 13. We do not knowingly collect data from children.
9. International Visitors
Our services are operated in the U.S. If you access from outside the U.S., you consent to U.S. processing and laws.
10. Changes
We may update this Policy; the “Last updated” date reflects the current version.
Lofts on Washington
📞 (314) 912-0490
